forgot password

English | Fran├žais | Italiano | Deutsch

Book my palace, ceremonies, events and parties in a private palace

Frequently Asked Questions

You should ensure you know the exact meeting point in advance of the tour/event and allow plenty of time to get there. If you still do not know where to go you must contact Vence Events office on (0039) 041 5239979 or outside office hours mobile (0039) 349 3054767. It is your responsibility to be at the meeting point at the correct time.
This depends on the event you are attending and the type of ticket you have. Start time of the event should be shown on your voucher. Your concierge can advise you and book private water taxi should you desire, or please contact Venice Events office for advice.
Please check the description and you will see the duration.
Please check the description and also your pre-paid voucher/ticket.
Each event or tour has a different requirement. Please check details when booking. You can be refused entrance to a palace if you are not wearing the historic costume required. For tours, it adds to the enjoyment of the tour for everyone if you follow the recommended attire. Minimum during carnival is a mask (or have your face painted)
When you have chosen your tour or event, you must add this to your shopping basket. (If you are already a client write your user name and password) If you are a new client, you must complete the registration form. When you are ready to check-out, you must confirm and pay via our secure payment system (gateway). When payment has gone through, you will find your booking in the reserved area, and when payment is confirmed by us, you will be able to print your pre-paid voucher and find all the information necessary ie time, meeting point, directions.
This relates to the main Grand Ball and relates to the position of the table booked and the time to attend the ball. Superior VIP are obviously the very best positioned tables, closer to the main entertainment.
This depends on the age. Some grand balls are not really suitable for young children as they do not end until the early hours of the morning.
Usually children under the age of 6 years are NOT allowed. Children above this age can attend but please note this is at the discretion of the parents and the ball may not be suitable /or entertainment suitable) and the event does go on late.
Each event or palace has its own requirements or theme. Please check carefully when booking your event. You can be refused entry if you are not correctly dressed. Please note Venice Events can assist you to book an appointment with an atelier, but cannot guarantee certain costumes available. It is your responsibility to ensure you have your costume. We recommend you book ahead your appointment as availability of costumes cannot be guaranteed, particularly for the main weekend of Carnival.
Please check our website home page which shows a five day forecast
All payments must be made in full when booking each event. Cancellations will not be accepted for any bookings after the 1st of November 2014.Cancellations after this date will not be refunded Changes or cancellation to bookings before this date will be charged at 30 Euro per ticket. When booking through Venice Events you are on booking your tickets for the event, no extra services are included and must be booked separately
All the organisers reserve the right to cancel or suspend all or part of the events mentioned above for any force majeure. If this is the case the client will receive a full refund from the organisers who will not be held responsible, and no further action or request for loss of moneys will be requested. Venice Events s.a.s. are a booking agent and not responsable for any discrepencies during the events itself. For any complaints Venice Events will put you in touch directly with the supplier.